Yes. If your rug doesn’t meet your expectations, you can return it within 30 days of delivery, provided it remains unused and in its original condition. We want you to feel completely confident when purchasing from us. For more information, please visit our Shipping & Returns page.

Rugs woven to order in our standard sizes and colourways are also eligible for return.

We take great care to ensure our photography accurately represents each rug. However, colours may appear slightly different depending on the lighting in your home and your screen settings.

We recommend ordering a sample to experience the colour and texture in your own interior before making a decision.

All product images show the actual rugs and are not computer-generated renderings.

Yes. We offer both phone and email consultations to help you choose the most suitable rug and size for your space.

If needed, we can also prepare a visual mock-up showing how the rug could look in your interior.

Find out contact info here

Regular vacuuming without a rotating brush is all that’s needed for everyday care. If spills occur, blot them immediately with a clean, absorbent cloth. Avoid rubbing the stain into the fibres. We also recommend professional cleaning every few years and advise against using mechanical drum washing.

Shedding is a natural characteristic of wool rugs and gradually decreases over time. Thanks to the premium wool we use and the high density of the pile, shedding is minimal during normal everyday use.

For detailed care instructions, please visit our Rug Care Advice.

The ideal rug size depends on both your room and furniture layout. As a general guideline for living rooms, all furniture—or at least the front legs of the sofa—should sit on the rug. The rug should extend approximately 20–30 cm beyond the sides of the sofa.

For more room-specific recommendations, visit our Rug Size Guide.

Rugs that are in stock are typically delivered within 3–4 business days.

Made-to-order rugs usually require 6–7 weeks for production and delivery.

Yes, all of our rugs can be made to your exact dimensions.

Simply select Custom Size on the product page to calculate the price instantly and place your order.

Every Tapis Atelier rug is handwoven in India by skilled artisans using traditional weaving techniques. We work exclusively with natural materials such as wool and tencel, creating rugs that are exceptionally durable, beautifully textured, and designed to develop even more character over time.